Graphite Drop-Off Service Request

Please note that devices dropped off via this method will incur longer wait times than devices ingested through appointments. Our service technicians will work dutifully to diagnose issues with dropped off devices and contact you as quickly as they can, but devices previously checked in and devices checked in by appointment will take precedence.

Submit a Drop-off Service Request

First Name *

Last Name *

Company Name

Address *

Country

City

State

Zip code

Phone *

Email *

Preferred Contact Method *

Voice call

Text Message

Device Type *

Device Serial Number *

Please Describe your issue *

Has the "Find My" device location service been disabled on this device? *

"Find My" must be disabled before Apple will issue service providers replacement parts or devices.

Upload additional files or screenshots (10MB max)

Is critical data currently stored on the device? *

Yes

No, the device may be erased if necessary.

Is the data on the device backed up? *

Any diagnostic or troubleshooting that may be performed on a device that is malfunctioning has the potential to cause unwanted data loss. Data is the responsibility of the end user, and Graphite cannot be responsible for data loss during service.

Yes. The device can be erased if necessary to resolve issues.

No. I will back up my data. Graphite is not liable for Data Loss.

No. Graphite should contact me regarding a $129 backup prior to repair.

Graphite Location for Drop-Off *

Date of Drop-Off *

Drop off's are limited from 9AM- 4PM Monday through Friday. We are not currently accepting after-hours or weekend drop offs.

Drop-Off Window *

Please choose a time window for drop off; this is to allow our staff to expect a device at an approximate time.

Please indicate below that you understand drop off repairs have extended turnaround times. *

I understand that drop off repairs may have turnaround times up to 3-4 business weeks.